Shipping Policy

Last Updated: August 2, 2026

Thank you for shopping with Ellava. We're committed to getting your order to you as quickly as possible.

Order Processing

All orders are processed within 1–3 business days after payment has been received.

During holidays, promotions, or periods of high order volume, processing times may be slightly longer.

Once your order has been shipped, you'll receive a confirmation email with your tracking information.

Shipping Times

Estimated delivery times are:

• United States: 5–12 business days
• Canada: 7–15 business days
• International: 7–20 business days

Please note that delivery times are estimates and may vary due to customs, weather, carrier delays, or other circumstances beyond our control.

Free Shipping

We proudly offer FREE standard shipping on all orders. No minimum purchase is required.

Order Tracking

Once your order has shipped, you'll receive a tracking number by email. Tracking information may take 24–72 hours to become active after shipment.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete shipping address is provided, Ellava is not responsible for lost packages or additional shipping charges required for reshipment.

Lost, Delayed, or Stolen Packages

If your package is delayed or appears to be lost in transit, please contact our support team. We'll work with the shipping carrier to investigate the shipment and help find a resolution.

Ellava is not responsible for delays caused by shipping carriers, customs, weather conditions, or other events outside of our control.

Contact Us

If you have any questions regarding your order or shipping, please contact us.

Email: Ellava.store@gmail.com

Please include your order number in all correspondence so we can assist you as quickly as possible.