Return & Refund Policy

Last Updated: August 2, 2026

At Ellava, we stand behind the quality of our products. Due to the intimate nature of shapewear, we do not accept returns or exchanges for reasons such as sizing, fit, change of mind, or personal preference.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of receiving your order.

To process your request, please email us with:

• Your order number
• A description of the issue
• Clear photos or videos of the product and, if applicable, the packaging

Once your claim has been reviewed and approved, we will provide a replacement or issue a refund at no additional cost.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

• Worn or tried-on items
• Washed items
• Items without original packaging
• Products purchased in the wrong size
• Change of mind or personal preference
• Normal wear and tear

Refunds

If your claim is approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.

Order Cancellations

Orders may only be canceled before they have entered processing. Once an order has been processed or shipped, it can no longer be canceled.

Contact Us

If you believe you have received a defective, damaged, or incorrect item, please contact us within 5 days of delivery.

Email: Ellava.store

Please include your order number in all correspondence so we can assist you as quickly as possible.